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All Jill Jeffrey products are sold subject to the terms and conditions set out below.

Acceptance of Order

Your order becomes binding as soon as it has been accepted by Jill Jeffrey, subject to your rights of cancellation (please see ‘Cancellation’). We are free to accept or decline your order at our absolute discretion.


The product you order will be supplied to you in accordance with the instructions and specifications you have given us.


It is your responsibility to check all the details and aspects of your order are correct and that the goods are suitable for your requirements (including features, measurements, dimensions, delivery and access) when we send through your order acknowledgement email.



If the product you have received is damaged or we have made a mistake with your order we will, of course, repair or replace it as soon as possible.


Upon delivery of your product, please check it very carefully and report any problems immediately as we will not be held liable for visible defects identified after 48 hours of delivery.

Take care when hanging your artwork to avoid direct sunlight, or particularly damp conditions which may warp the material over time. We cannot be held liable for conditions of use or storage within the customer’s premises after delivery which may affect the product in any way.

We are unable to offer returns on commissioned or customised artworks, as the artwork will have been made to your specific requirements.



Payment must be received in full when your order is placed.


International customers will be responsible for the payment of any applicable import duties and taxes.


All orders are totally refundable up to 48 hours after your order is placed.


Every effort is made to ensure that prices are correct at the time of publication. If an error has been made, we or you may cancel the order subject to the terms indicated under ‘Cancellation’.


We reserve the right to change prices without notice up until the time you have placed your order.



Standard delivery is free within the UK and we aim to get your order to you within 7 – 10 working days (UK mainland).  If you have a special delivery request, please let us know and we will do our best to implement this for you.


If you require your order for a particular date, we advise that you place your order with plenty of notice to avoid disappointment as during busy times of the year, such as Christmas, delivery times may be longer.


All paintings will require a signature on delivery. We will contact you when your order is ready to send to arrange a convenient delivery day (Monday – Friday).



Standard and bespoke art is made to your order and therefore personalised as recognised by the Distance Selling Regulations.


If you need to amend or cancel your order for standard or bespoke products, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend your order in any way more than 48 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order.


Our bespoke products cannot be returned after you have received them unless they are confirmed as defective or damaged, in which case they will be taken away by the delivery service and repaired or replaced at our discretion.



We offer a 14 day no quibble money back guarantee on all of our artwork. If you wish to return an artwork for any reason, please just notify us within 14 days of delivery.


Please package the artwork to be returned securely in its original packaging. Please ensure that the package is sent signed for and insured to the value of the artwork.


We will refund payment as soon as the artwork has arrived safely back with us.


Refunds will be made using the same method you used to make payment, and we will notify you as soon as the refund has been made.


We are unable to offer returns on commissioned or customised artworks, as the artwork will have been made to your specific requirements.



It is your responsibility to ensure that the product you have ordered will fit into your premises. It is very important that you carefully measure where the piece is going to go and also whether we can get it to the location. Please be sure to check these details in advance of placing your order.


Colour & Anomalies

Please be aware that artwork may not appear the same colour as shown on the website.

Within acceptable limits, there may occur blemishes in our frames - such as small knots - which can only be considered a naturally occurring phenomena and therefore not considered defective in any way.


Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).


A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • strikes, lock-outs or other industrial action

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

  • impossibility of the use of public or private telecommunications networks.


Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.


Governing Law, Jurisdiction and Complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.


Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.


We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us directly. We will aim to respond with an appropriate solution within 5 days.

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